Charles Couchman, PhD: Contact Info & Policies

Contact Info:

Office Address:

4601 Spicewood Springs Rd.
Bldg 3, Suite 200
Austin, TX 78759

Phone: 626-622-2150

Fax: 844-216-8557

Communication Policies:

I try to return calls in a timely manner, typically by the end of the next business day. I cannot guarantee that I will receive and be able to return your call immediately.

If you ever need urgent assistance for a mental health concern and are located in Travis County, Texas, call the Travis County 24-hour crisis hotline at 512-472-HELP. Outside of Travis County, call the National Suicide Prevention Line at 1-800-273-8255. If you ever need immediate assistance, call 911.

Preliminary Phone Consultation:

I offer prospective clients a complimentary, 15-minute phone consultation to discuss your needs and how I can help.

Health Insurance:

If you would like to use health insurance, your insurance company will be able to inform you about whether or not your sessions will be covered, what percentage will be covered, and their procedures for reimbursement. If you plan to file a claim for reimbursement with your insurance company, I can provide you with a “superbill,” which is an itemized statement and receipt for services provided.

Cancellation/“No Show” Policy:

I require 24 hours notice for cancellation or rescheduling of an appointment. No shows, cancellations, or reschedules within 24 hours of our appointment time will be billed to the client at the full session rate, unless we are able to reschedule to another time in the same day. Insurance companies will not pay for any portion of missed appointments.

Good Faith Estimate Notice:

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance a "Good Faith Estimate" of the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.